Close your account and delete your data

This page explains how to close your account and delete your personal data for the Balla Auto Rent mobile app (iOS and Android). The app and the ballaauto.hu car rental service are operated by BALLA AUTÓ KFT. (7815 Harkány, Kossuth Lajos utca 84., Hungary). The app and the website share one account, so closing it also applies to your ballaauto.hu account. Please note: if you have already rented from us, we do not delete your rental-related personal data, because we need it for legal reasons (see "What we keep, and why" below).

Close your account in the app (immediate)

1. Open the Balla Auto Rent app and sign in.
2. Tap the Profile tab at the bottom.
3. At the bottom of the Profile screen, tap the red Delete account link.
4. Read the notice and tap Continue.
5. On the second screen, tap Delete account permanently.

Your account is closed immediately and the app signs you out: you can no longer sign in with it, and your sign-in data, uploaded document photos and push identifiers are deleted. If you have never rented from us, your personal data is deleted (anonymised) as well. If you have already rented from us, we do not delete your personal data related to the rental (name, contact details, date and place of birth, ID and driving licence details in the contract, billing details, contracts, handover reports, photos, incidents), because we need it to handle traffic and parking fines, road toll surcharges (e-vignette), speed camera and other official enquiries that arrive after the rental, to enforce damage claims and receivables, and to meet accounting record-keeping requirements. This cannot be undone; to use the service again you will need to create a new account.

Request account closure by e-mail or phone

If you cannot access the app or cannot sign in, you can request account closure and data deletion by e-mail or phone. Please give the e-mail address of the account and your name; we may ask for additional information to verify your identity. We will complete the request within 30 days and let you know. If you have already rented from us, the request likewise means closing the account, with the retention of rental-related data described above.

E-mail: rent@ballaauto.hu
Phone: +36 70 801 0294

What is deleted when you close your account

• your sign-in data: the account e-mail address is replaced with an anonymous identifier, the password and the Google / Apple sign-in links are removed, and all sessions on your devices are invalidated;
• uploaded document photos (driving licence, ID card or passport, address card): deleted from the database and from storage;
• push-notification identifiers (push tokens) of your devices and the notifications received in the app;
• if you have never rented from us: the entire personal content of your profile is anonymised: name, phone number, date of birth, billing details, company details, additional drivers, mother's name, ID card number.

What we keep, and why

There is no full deletion for anyone who has already rented from us: we keep your personal data related to the rental after the account is closed. We may need it to handle traffic and parking fines, road toll surcharges (e-vignette), speed camera and other official enquiries that arrive after the rental, to enforce damage claims and receivables, and for accounting record-keeping under Hungarian law. The data we keep:

• rental contracts, pickup and return reports, invoices and rental history;
• photos taken at pickup and return, as well as incidents and their attachments;
• your personal data related to the rental: name, contact details, date and place of birth, ID and driving licence details in the contract, billing and company details, additional drivers.

Retention period: we keep rental data until claims become time-barred (generally 5 years from the end of the rental) and accounting records for 8 years; after that we erase or anonymise them. We do not use the data kept in this way for marketing.

Other information

Anonymous usage statistics related to the app (Firebase Analytics) are handled by Google and cannot be linked back to a deleted account. Details: privacy policy.

Deletion does not affect obligations arising from an open rental or reservation. If you have an active rental or reservation, please contact us first.